As a clinic, our practitioners are not accessible/available to be directly contacted by their patients, for not only is our patient base growing & expanding, but the clinic is also in the process of expanding as a whole in the future.
We don't have the same essence as conventional medicine, working with a portal for communications for immediate assistance & responses to questions.
We won't be moving in any future direction of direct patient/practitioner communication.
We hope all of this supports your understanding.