We're Currently Accepting New Patients!

Frequently Asked Questions

Does PCNH offer free consultations?

We do not offer free consultations.

Does PCNH accept Medicaid & Medicare?

We do not generally accept Medicaid or any Medicare, with one exception: Dr. Maria Reebs, DNP-FNP is now accepting CareOregon on an out-of-network (OON) basis.

Does PCNH offer primary care? / Can a PCNH provider be my primary care provider/physician (PCP)?

We do not offer primary care. Please establish care with a primary care physician (PCP) if you have not already done so.

Does PCNH offer any kind of financial assistance?

Yes!

Payment Plans available, please email info@modernvital.com for more information

How do I schedule an appointment?

Option 1: Request an appointment via your Charm Patient Portal

Option 2: Use the links provided in the 'Current Patients' section of our website.

How do I reschedule an appointment?

You'll need to cancel your current appointment via your Charm Patient Portal and click Request an appointment to schedule a new one.

Can I have more than one scheduled appointment during a day?

If you're looking to schedule more than one appointment at a time, they must be scheduled on separate days to receive insurance coverage. This is applicable to scheduling multiple appointments in one day with one provider as well as with multiple providers.

How can I receive a guarantee that my insurance will provide benefits / coverage for my appointments at PCNH?

Your insurance benefits are never a guarantee of payment; they are only a quote from your insurance company.

  • We are never fully certain if your benefits will apply specifically for appointments/treatments/care with our providers.
  • Refer to your benefits handbook to fully verify your coverage.
  • Please contact your insurance directly / call the number on the back of your ID card to confirm your benefits.

How do I review my After Visit Summaries / Health Plans?

When you receive a Charm notification email, please log into your Charm Patient Portal to review your Visit Summary/Health Plan, as well as lab/test results & reference handout(s).

How can I directly ask my provider a question? How do I directly share my concerns with my provider?

Dr. Maria Reebs, DNP-FNP is available for simple questions via your Charm Patient Portal 'Messages' section. All other questions can be sent via the 'Messages' section to 'Administrative Support'.

For longer/ complex questions we recommend you schedule an appointment! - You can always schedule a 15 min Q&A Appointment for any requests, concerns, questions, etc. as needed. Please refer to the links provided in the 'Current Patients' section of our website to get scheduled.

What type of clinic is PCNH?

Portland Clinic of Natural Health (PCNH) is an Environmental Medicine / Autoimmunity-Focused, Specialty Naturopathic clinic.

How do I get my medication prescription(s) refilled?

If you require a medication refill, please contact your PCP & pharmacy directly. If we're managing your prescription(s), refill requests require a scheduled appointment. Your pharmacy will contact us by fax for authorization. Any new prescription requests &/or refills require a scheduled appointment.

What labs does PCNH use for lab services?

The main lab we use for lab orders is LabCorp. The other major labs that we're associated with are Providence, Ulta Labs/Quest, Legacy, Adventist, & OHSU. Please contact your insurance to find which lab is in-network for your plan.

*You can choose to print the lab order we create for you and take it with you to a preferred lab of your choice.

How does insurance billing work?

After you have an appointment at PCNH, we bill your insurance plan. In general, many insurance companies process their portion of coverage within 30 to 40 days of submitting your insurance claim. After insurance payments are applied to your account, we will send you a statement/invoice for any remaining balance.

What is a Naturopathic Physician/Doctor (ND)?

A Naturopathic Doctor, or ND, is a licensed physician who abides by a different philosophy of practice than traditional MDs and specializes in holistic or naturopathic medicine. The ND philosophy is that the nature of pain is to resolve, and when the pain is not going away, this is an indication that there is a deeper issue at play. They examine the patient holistically, considering their entire being: biochemical, physical, mental, emotional, and even spiritual. They do this to identify the underlying drivers of the issue, so they can be treated and healed, rather than “shutting off” symptoms and potentially driving the illness deeper into the body.

Does PCNH offer Telemedicine/Telehealth?

We sure do! We’re open and available for virtual Telemedicine/Telehealth appointments as well as in-person/in-office appointments.

Where do I park?

You can park in the parking lot to the left of our office, off Main Street.

I don't live in Oregon. Can I still schedule a Telemedicine appointment?

No, our providers are only licensed in Oregon and Washington. We cannot see patients located out of state at this time. 

What is PCNH’s appointment cancellation policy?

We require 48hrs notice prior to your appointment for cancellations/rescheduling. Patients who no-show/do not cancel/ do not contact us at least 48hrs prior will incur the following fee and their card on file will automatically be charged: New Patient- $125, Current Patient- $99. If you need to cancel your appointment, you can do so via the Calendar on your Charm Patient Portal or via email info@modernvital.com/ text 503.419.7505

*Please note these are cancellation fees, not our appointment pricing.

Does PCNH prescribe pharmaceuticals?

Yes. In certain instances, a prescription is the best medicine. For example, if a patient of ours is trying to get pregnant and we discover she has autoimmune thyroid, a thyroid hormone prescription may be a helpful starting point. However, if you already work with a Primary Care Provider (PCP) and you're already on medication, the ongoing management of that medication is the responsibility of that prescribing physician. We cannot prescribe outside the state of Oregon.

Still have questions?

Reach out to us and let us know how we can help. 

We take a personalized,
 patient-centered holistic approach 
to help elevate your health so you feel better.

Healthy, thriving wholeness is within reach for everyone.

What our Patients say about us

crossmenu