In the event you find that you are unable to be present for your appointment, please contact us at least 24 hours in advance to reschedule or cancel so that we may make that appointment available to other patients in need of care. Rescheduling & canceling appointments can only be done independently without support from our office up to 24hrs before your appointment start time. *You will only need to contact us to reschedule or cancel an appointment after the 24hr mark. It's your responsibility to provide 24hr notice by phone to cancel, reschedule or change appointments.
If you need to cancel or reschedule your scheduled appointment to a better time/day that works for you, simply click the 'Change/Cancel’ button in your appointment confirmation email to make this change at your convenience.
All patients who no-show &/or do not cancel/reschedule/contact us within this time period are subject to a fee ::
If you're late halfway into your scheduled appointment, you will be listed as a no-show and will need to reschedule/cancel your appointment. Halfway late patients are also subject to a fee ::
All of these fees cannot/will not be billed to insurance, and are entirely the patient's responsibility.
If a patient reschedules/cancels three consecutive appointments &/ or no-shows three consecutive times within a 1-3 month period the patient will not be scheduled again, until they speak directly with our Manager. The Manager will work with the patient’s provider to decide if the patient may return to our practice. The Manager will notify the patient of the final decision. If the patient is discharged from the practice, and email with or without a referral to another provider will be sent to the patient's email on file.
